DELIVERY & RETURNS POLICY
DELIVERY
WHERE DO YOU DELIVER TO?
We currently deliver to the UK only.
For customers in Northern Ireland: due to the Windsor Framework, we can only sell our products to personal individuals for personal use only. Orders over the value of £135 may be subject to customs duty, which shall be borne by the customer.
WHEN WILL I RECEIVE MY ORDER?
We aim to despatch all orders within 3 working days once payment is processed. Orders sent out by Royal Mail Tracked 24 should take between 1-3 working days, or Royal Mail Tracked 48 which should take between 2-7 working days.
Orders sent to Evri Pick Up Points should be ready for collection between 3-7 working days.
In the unlikely event of a delay in the despatch of your order, you will be notified via email. We have no control over delays by Royal Mail or Evri.
HOW MUCH IS DELIVERY?
Delivery is charged dependent on the value of your order:
Purchases up to £49.99: £3.95 (Tracked 24), £2.95 (Tracked 48), £4.00 (Evri Pick up Point)
Purchases £50.00 & over: FREE
WILL MY PARCEL BE TRACKED?
Orders sent via Royal Mail will be provided with a tracking number at point of despatch which can be tracked at https://www.royalmail.com/track-your-item#/
Orders sent to Evri Pick Up Points will be provided with a tracking number at point of despatch which can be tracked at https://www.evri.com/track-a-parcel
WHAT IF I'M NOT IN?
Royal Mail will leave you a card to show they have tried to deliver and will give you instructions on how to proceed.
If you instruct the postperson to leave your parcel in an alternate safe place, this will be done so at your own risk and we cannot accept any liability for goods undelivered or damaged in this circumstance.
You can have your parcel delivered to your local Evri Pick Up Point, where you can collect your parcel at your convenience.
You can select this option at checkout, where you can choose your local pick up point to have your order delivered to. Please note that this pick up location cannot be changed once your order is placed.
WHAT IF I WANT TO USE A SPECIFIC COURIER?
Please contact us at: orders@akindcloth.co.uk with your requirements, where we will do our best to assist you.
Still have questions? Email info@akindcloth.co.uk where we will be happy to answer you.
RETURNS POLICY
CHANGE OF MIND
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your items must be unused in their original condition, as you received them.
We are unable to refund any postage costs paid for.
To start a return, contact us at orders@akindcloth.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package.
We will notify you once we’ve received and inspected your return. Once approved, you will be refunded by the original payment method.
Please note that any delivery costs incurred to return the items to us will be your responsibility. We cannot accept liability for returns lost in the post, and recommend a Certificate of Posting is obtained from the Post Office, or a recorded delivery method is used.
DAMAGES AND ISSUES
If you find your package arrives damaged or faulty, or if you receive the wrong item, we apologise in advance and are here to help. Please contact us as soon as possible via email at orders@akindcloth.co.uk
You have 30 days from the date you received the goods to notify us of a fault.
Please check your goods before using, as cut/altered goods will not be refunded.
We will first try to replace your goods for you. If this is not possible, we will issue you a full refund (including all postage costs) or the option of an exchange. You will have to return the item before the exchange/refund is processed.
Please contact us at orders@akindcloth.co.uk stating your order number, with a photo of the fault.
EXCEPTIONS / NON-RETURNABLE ITEMS
Any fabrics that have been cut by you cannot be returned.
Certain fabrics have natural markings which are characters of the fabric and are not flaws. These markings will be noted on the product's page when purchasing. They will not be accepted as a damaged item.
Goods that have been damaged due to the parcel being left in an alternate safe delivery place at your instruction will not be accepted.
It is advised that all fabric is washed and dried as you would for a garment prior to using, to allow for shrinkage. If you are unsure, cut out a small sample piece and test that piece first - measure the size of the piece before the wash and then measure after the wash. Any fabrics damaged by lack of care are non-returnable.
Unfortunately, we cannot accept returns on unwanted sale items, magazines, samples, or gift cards.
Please get in touch if you have questions or concerns about your order at orders@akindcloth.co.uk. Please remember to quote your order number and we'll do our best to assist.