DELIVERY
WHERE DO YOU DELIVER TO?
We currently deliver to the UK only.
For customers in Northern Ireland: due to the Windsor Framework, we can only sell our products to personal individuals for personal use only. Orders over the value of £135 may be subject to customs duty, which shall be borne by the customer.
WHEN WILL I RECEIVE MY ORDER?
We aim to despatch all orders within 3 working days once payment is processed. Orders sent out by Royal Mail Tracked 24 should take between 1-3 working days, or Royal Mail Tracked 48 which should take between 2-7 working days.
Orders sent to Evri Pick Up Points should be ready for collection between 3-7 working days.
In the unlikely event of a delay in the despatch of your order, you will be notified via email. We have no control over delays by Royal Mail or Evri.
HOW MUCH IS DELIVERY?
Delivery is charged dependent on the value of your order:
Purchases up to £49.99: £3.95 (Tracked 24), £2.95 (Tracked 48), £4.00 (Evri Pick up Point)
Purchases £50.00 & over: FREE
WILL MY PARCEL BE TRACKED?
Orders sent via Royal Mail will be provided with a tracking number at point of despatch which can be tracked at https://www.royalmail.com/track-your-item#/
Orders sent to Evri Pick Up Points will be provided with a tracking number at point of despatch which can be tracked at https://www.evri.com/track-a-parcel
WHAT IF I'M NOT IN?
Royal Mail will leave you a card to show they have tried to deliver and will give you instructions on how to proceed.
If you instruct the postperson to leave your parcel in an alternate safe place, this will be done so at your own risk and we cannot accept any liability for goods undelivered or damaged in this circumstance.
You can have your parcel delivered to your local Evri Pick Up Point, where you can collect your parcel at your convenience.
You can select this option at checkout, where you can choose your local pick up point to have your order delivered to. Please note that this pick up location cannot be changed once your order is placed.
WHAT IF I WANT TO USE A SPECIFIC COURIER?
Please contact us at: orders@akindcloth.co.uk with your requirements, where we will do our best to assist you.
Still have questions? Email info@akindcloth.co.uk where we will be happy to answer you.